FAQ

Getting your hands on our new player offer is automatic and immediate. When you successfully create and verify your account at Wildhorse Bucks Casino, we instantly credit your balance with 5,000 Bucks and 5 Sweeps Coins. There are no complicated bonus codes to enter or hoops to jump through. This bonus is our way of welcoming you to the action, giving you a substantial starting balance to check out the games you want to play. The Bucks are perfect for testing different titles, while the Sweeps Coins give you a shot at winning redeemable cash prizes right from the start.

Absolutely. The rewards continue long after you sign up. Every single day you log into your account, you will receive a Daily Login Bonus of 1,000 Bucks and 0.10 Sweeps Coins. It's our way of thanking you for being a part of our community. For players looking for more, we also offer a mail-in bonus that grants 5 Sweeps Coins. Furthermore, our loyalty program features three tiers—Classic, Appaloosa, and Cayuse—that reward your gameplay with points. As you advance, you gain access to priority VIP support, special events, and exclusive promotional offers designed to elevate your gaming experience.

Wildhorse Bucks Casino operates on a social casino model with two distinct virtual currencies. Bucks are our fun-play currency, often called Gold Coins on other platforms. You can use Bucks to play any game on our site for pure entertainment. They hold no monetary value and cannot be redeemed for prizes. Sweeps Coins (SC), on the other hand, are used for promotional gameplay. You can obtain SC for free through bonuses like our welcome offer, daily logins, or as a complimentary gift with the purchase of Buck packages. Wins from games played with Sweeps Coins can be redeemed for real cash prizes.

The concept is simple and player-friendly. Any Sweeps Coins (SC) you receive must be played through at least once (a 1x playthrough) before they become eligible for redemption. For example, if you receive 5 SC from a bonus, you must wager a total of 5 SC on our promotional games. Once you have met this requirement, any winnings from that gameplay can be redeemed for cash prizes. Bucks are intended purely for entertainment and are not subject to any wagering or redemption requirements. This straightforward policy ensures you always know where you stand.

Redeeming your winnings is a secure and direct process. First, you must play with your Sweeps Coins and accumulate a minimum balance of 50 eligible SC. Once you reach this threshold, you can initiate a redemption request. To ensure the security of your funds, you must have a fully verified account, which involves completing our standard Know Your Customer (KYC) process. After your account is verified and your request is submitted, our team processes it securely, and your cash prize is sent to your designated account.

Account verification, also known as the Know Your Customer (KYC) process, is a crucial security step required for all players who wish to redeem cash prizes. This one-time process protects both you and the platform from fraud. To verify your account, you will be asked to submit clear copies of a valid government-issued photo ID (like a driver's license or passport) and a recent proof of address (such as a utility bill or bank statement). Our team reviews these documents quickly and confidentially, and once approved, your account will be fully enabled for prize redemptions.

Your security is paramount. We employ advanced security protocols, including SSL (Secure Socket Layer) encryption, to protect all data transmitted between your device and our servers. This ensures your personal information and gameplay activity remain confidential and secure. For players who choose to purchase Buck packages, all transactions made with MasterCard or Visa are processed through encrypted payment gateways. We are fully committed to maintaining a secure, fair, and protected gaming environment so you can play with complete confidence.

Yes, you can take the action with you wherever you go. The Wildhorse Bucks Casino platform is fully optimized for mobile play. There is no need to download a separate application. Simply open your preferred web browser on any modern smartphone or tablet, log in to your account, and you’ll have instant access to our full suite of games, bonuses, and account features. The experience is designed to be seamless and responsive, delivering high-quality graphics and smooth gameplay on any screen size.

Our game library is powered by leading software providers like Ainsworth, ensuring a high-quality and diverse gaming selection. We specialize in offering a wide array of slot-style games, featuring various themes, mechanics, and prize potential. Whether you prefer classic fruit machines or modern video slots with engaging bonus rounds, you will find plenty of options to suit your taste. All our games are available for play with both Bucks for fun and Sweeps Coins for a chance at winning real cash prizes.

While playing at Wildhorse Bucks Casino is always free, you have the option to purchase additional Bucks if you wish to extend your gameplay. Purchases can be made securely using MasterCard or Visa. Simply navigate to our store section, choose a Buck package that suits your needs, and complete the transaction. As an added benefit, many of our Buck packages come with a complimentary bonus of free Sweeps Coins, giving you even more opportunities for promotional play.

Technical glitches are rare, but if you experience one, there are a few simple things you can try immediately. First, try refreshing the game page, as this often resolves temporary connection issues. If that doesn't work, clearing your browser's cache and cookies can fix many common problems. Also, ensure you have a stable internet connection. If the issue persists after trying these solutions, please do not hesitate to contact our customer support team for assistance. They can investigate the specific issue and help get you back to playing quickly.

We are here to help whenever you need it. For fast and effective assistance, our live chat feature is your best option, connecting you directly with a support agent for real-time problem-solving. If your query is less urgent or you need to provide documents, you can also reach us via email at support@wildhorsebucks.com. Our dedicated support team is trained to handle everything from technical issues to questions about bonuses and redemptions, ensuring you always receive friendly and professional help.